Refund policy

Returns & Refunds Policy

At Pretty Little Gifts, we want every order to bring a little joy! We carefully prepare and package our gifts, and we hope you love your purchase. If something isn’t quite right, we’re here to help.

Returns & Cancellations

If you change your mind, you have the right to cancel most online purchases within 14 days of receiving your order, without giving a reason.

To request a return, please email prettylittlegifts.ie@gmail.com with your order number and let us know you wish to cancel.

Once you’ve notified us, you have a further 14 days to return the eligible items.

Please handle products with care and return them with their original components and packaging where possible. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the items.

Return Postage

For change-of-mind returns, customers are responsible for the direct cost of return postage.

We recommend using a tracked postal service, as you are responsible for returning the goods to us.

Please contact us before sending anything back so we can provide the correct return address.

Damaged, Faulty or Incorrect Items

We take great care when preparing every order. However, if your purchase arrives damaged, faulty or incorrect, please contact us as soon as possible at prettylittlegifts.ie@gmail.com.

Where possible, include your order number and photographs of the issue.

We will work with you to arrange the appropriate refund, repair or replacement in accordance with your consumer rights. Where a return is required for faulty or incorrect goods, we will cover the reasonable return costs.

Personalised Products

Products made to your individual specifications or clearly personalised may be exempt from the statutory 14-day change-of-mind cancellation right.

This does not affect your rights if a product is faulty, damaged or not as described.

Refunds

For eligible change-of-mind cancellations, we will refund the item price and any applicable original standard delivery charge.

Refunds will be issued to the original payment method within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Any additional delivery cost resulting from choosing an upgraded delivery service instead of our standard delivery option is generally non-refundable for change-of-mind cancellations.

For questions about returns, refunds or your order, please email:

prettylittlegifts.ie@gmail.com

We’re always happy to help!

Pretty Little Gifts

Nothing in this policy affects your statutory rights under Irish consumer law.